Check out these top reads for customer service managers [The Week]
Mobile may be the way to go when it comes to building brand loyalty [Econsultancy]
If you already have or are planning to launch a mobile app, consider providing customer service through the app itself [VentureBeat]
The importance of customer service is increasing in China [NPR]
Learn how one company integrated and bolstered their brand using technology [Business 2 Community]